Customer Communications Management (CCM) using SmartComm (Thunderhead).

Resource Logistics Inc. is seeking a Customer Communications Management (CCM) expert with a focus on SmartComm. The role involves leading teams, designing templates, and integrating systems while ensuring compliance and accuracy in customer communications.

Responsibilities:

• Guide offshore developers, check code quality, and assign tasks
• Create reusable digital forms and letters using tools like the Advanced Template Designer
• Connect form fields to data using formats like XML, JSON, and XPath
• Link SmartComm with larger systems like Guidewire or Salesforce via APIs
• Test templates to make sure customer letters, policies, and bills are accurate and compliant

Requirements:

• 7 to 12 years in Customer Communications Management (CCM) using SmartComm (Thunderhead)
• Strong skills in JavaScript, XML, XSLT, and REST/SOAP APIs
• Hands-on knowledge of SmartComm modules like Data Modeler, Draft Editor, and Review Now
• Guide offshore developers, check code quality, and assign tasks
• Create reusable digital forms and letters using tools like the Advanced Template Designer
• Connect form fields to data using formats like XML, JSON, and XPath
• Link SmartComm with larger systems like Guidewire or Salesforce via APIs
• Test templates to make sure customer letters, policies, and bills are accurate and compliant
• Background in Banking, Financial Services, or Insurance (BFSI) is highly preferred