Business Process/Governance Operations Analyst

Software Guidance & Assistance, Inc. (SGA, Inc.) is a technology and resource solutions provider seeking a Business Process/Governance Operations Analyst. The role involves developing and managing governance processes and documentation to enhance operational consistency and support audit readiness across enterprise procurement and third-party operations.

Responsibilities:

• Develop, maintain, and update governance documentation including policies, SOPs, standards, playbooks, workflows, process maps, and operational guidance materials
• Facilitate working sessions with stakeholders and subject matter experts to gather requirements, understand current-state processes, and document operational procedures
• Translate high-level governance, procurement, and compliance requirements into practical operational processes and documentation
• Create and maintain process flows, workflow diagrams, governance artifacts, and standardized templates
• Support policy and procedural change management efforts, including version control, approvals, and documentation updates
• Organize and maintain centralized governance repositories, documentation libraries, and audit-ready evidence
• Ensure governance documentation is accurate, actionable, and aligned with current operational practices
• Support audit and compliance activities by preparing documentation packages and maintaining supporting evidence
• Identify process gaps, documentation inconsistencies, and opportunities for operational improvement
• Create executive-level summaries, presentations, and governance communications for leadership and cross-functional stakeholders
• Collaborate across Procurement, Legal, Compliance, Risk, Operations, and Business teams to support governance initiatives

Requirements:

• Bachelor's degree in Business, Operations, Procurement, Risk Management, Compliance, or related field
• Experience developing and maintaining SOPs, policies, process documentation, workflows, or governance-related materials within a corporate environment
• Strong business process analysis and documentation skills
• Experience facilitating discussions with stakeholders and gathering operational requirements
• Ability to synthesize complex or ambiguous information into clear, structured documentation
• Strong written and verbal communication skills, including experience creating executive-facing materials
• Experience creating process flows or workflow diagrams using Visio or similar tools
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Self-motivated and comfortable working independently in evolving environments
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Experience supporting procurement, supplier lifecycle management, governance, operational risk, or compliance-related functions
• Familiarity with governance frameworks, audit processes, or operational controls
• Experience within consulting, professional services, or fast-paced enterprise environments
• Exposure to document management, workflow, or governance platforms such as SharePoint, ServiceNow, Archer, OneTrust, Coupa, or SAP Ariba
• Background in business operations, governance PMO, process improvement, legal operations, or related disciplines
• Experience leveraging AI-enabled productivity or documentation tools is a plus