Customer Logistics Manager - (Remote)

Pratt & Whitney, a leader in aerospace and defense, is seeking a Customer Logistics Manager to lead a team responsible for logistics operations related to military parts. The role involves fostering a culture of continuous improvement and ensuring operational performance meets customer requirements.

Responsibilities:

• Lead, coach, and develop a team of customer logistics employees responsible for pre-posturing and placing orders of F-135-unit level parts to military bases and multi-use/depot sites
• Foster a culture of accountability, continuous improvement, customer focus, collaboration and employee engagement while also supporting talent management activities
• Establish team priorities, assign workloads, and monitor daily operational performance to ensure customer requirements, service, and contractual commitment are achieved
• Drive Unit Level and Depot Level fill rates and Gross Issue Effectiveness (GIE) by analyzing trends, removing operational barriers, and implementing corrective actions
• Proactively monitor spares’ forecasts & usage at the operational sites and Multi-Use Warehouses (MUWs) and coordinate appropriate spares redistribution actions to satisfy forecasted demand
• Direct the planning and execution of initial Base Support Package (BSPs) to support new site activations
• Manage the return of the unserviceable assets from unit level sites back to HFFR

Requirements:

• BS/BA degree
• 8 years of experience in Business Administration, Supply Chain Management, Operations Research, Logistics Management, or an Advanced degree with 5 years of Business Administration, Supply Chain Management, Operations Research, Logistics Management experience
• A minimum of 5+ years of aerospace/defense supply support experience; OR an Advanced
• Logistics/warehousing/supply chain experience
• Customer service experience
• Strong written and communication skills
• In-depth knowledge of PW/Raytheon Technologies internal supply policies, practices, and standard work is highly desired
• Proficiency in the complete range of SAP spares-related transactions
• Proficiency with Microsoft PowerPoint and EXCEL (formulas VLOOKUP, etc.) is highly desired
• Analytical skills are a must for an FLS; individual must be able to organize, logically analyze and present spares information that may be pulled in from several info systems