Senior Product Manager

Ignite Reading is a mission-driven public benefit corporation focused on solving America's education crisis through one-to-one virtual tutoring. The Senior Product Manager for Shared Services will lead the product work for AI infrastructure and tools, collaborating with various teams to enhance organizational capabilities and drive AI adoption.

Responsibilities:

• Partner with teams across the organization to identify, create, and deploy AI-enabled tools, processes, and workflows that expand their capacity and capability
• Own the shared services roadmap and maintain the program's opportunity solution tree, grounding both in organizational learnings
• Lead the change management side of AI adoption with care: build trust through education, frame AI as added capacity rather than a threat to anyone's job, and keep teams engaged without getting defensive
• Assist the VP of Product in working with the senior leadership team to deliver AI-enabled tools, processes, and workflows and drive adoption across the organization
• Define and document product requirements, including user stories, use cases, and functional specifications
• Iterate relentlessly: uncover gaps, learn from real usage, and refine tools and workflows rather than shipping once and moving on
• Collaborate with engineering and AI engineering teams to create and deliver high-quality internal products that meet team needs
• Communicate product development strategy, progress, decisions, risks, and blockers clearly to technical and non-technical stakeholders through meetings and documentation
• Define and monitor program performance metrics and conduct internal user research to measure success and identify areas for improvement
• Share successful workflows and discoveries with the team to build collective knowledge and support teammates with their AI learning journey

Requirements:

• 8+ years of experience in a product management role
• Deep, demonstrated experience with AI: you've built your own AI tools, processes, and workflows, and ideally you've done it at the organizational level, not just for yourself
• Technical fluency: comfort with engineering and AI terminology, and an understanding of AI as infrastructure (harnesses, observability, evals), not just chat applications
• Strong cross-team collaboration skills and proven ability to navigate the politics of change management
• A strategic mindset: you prioritize against the needs of the organization, not just a team or an individual
• AI optimism: you can speak to the transformational potential of AI for organizations and individuals, and relay that vision credibly across a company
• Solid product fundamentals: discovery, requirements documents, use cases, and the ability to find the heart of what needs to be done without drowning in details
• Excellent communication, collaboration, and problem-solving skills
• Ability to work effectively with cross-functional teams in a fast-paced startup environment
• Mission-driven: you find real value in ensuring every kid learns to read, and that's part of why you're here
• Experience at early-stage startups
• Experience with Education Technology