We are looking for an experienced ServiceNow Technical Architect with 8+ years of hands-on ServiceNow development experience and strong expertise in Customer Service Management (CSM). The ideal candidate will design, develop, and lead scalable CSM solutions, integrations, platform optimization, and technical teams.

Key Skills:

ServiceNow CSM (Customer Service Management)
ServiceNow development & customization
Case Management, Agent Workspace, Knowledge Management
JavaScript, Business Rules, Client Scripts, Flow Designer
REST API integrations
Health Scan & Instance Scan
Platform performance optimization
Scoped Applications & Domain Separation
Upgrades, patching & troubleshooting
DevOps / CI/CD (preferred)

Responsibilities:

Design and implement ServiceNow CSM solutions.
Develop and customize ServiceNow applications.
Build and manage REST API integrations.
Optimize platform performance and resolve technical issues.
Lead upgrades, patching, and code reviews.
Mentor developers and collaborate with business stakeholders.
Ensure scalable, secure, and high-quality ServiceNow solutions.

ServiceNow Technical Architect CSM

Key skills

About this role