Business Process Analyst, Commercial

International Gourmet Foods (IGF) is committed to delivering quality service and cultivating community around the table. The Business Process Analyst, Commercial is responsible for enhancing customer-facing and commercial business processes by partnering with various departments to standardize workflows and improve efficiency, ultimately ensuring scalable growth.

Responsibilities:

• Evaluate commercial workflows to improve efficiency and enhance the customer experience
• Lead initiatives that simplify processes and eliminate unnecessary work
• Identify opportunities to improve collaboration across commercial departments
• Measure outcomes and recommend ongoing improvements
• Develop and maintain commercial SOPs
• Document workflows, policies, and best practices
• Maintain accurate process documentation
• Conduct periodic internal audits to ensure consistency and compliance
• Analyze sales, purchasing, and customer service metrics
• Identify trends and process improvement opportunities
• Partner with IT to improve reporting and workflows
• Support CRM and other commercial system enhancements
• Lead cross-functional improvement initiatives
• Coordinate implementation activities across departments and teams
• Develop project timelines and monitor execution
• Present recommendations and project outcomes

Requirements:

• Bachelor's degree in business, marketing, supply chain, or related field
• Minimum five years of experience in commercial operations, sales operations, purchasing, customer service, or business process improvement
• Experience documenting business processes and SOPs
• Strong analytical and organizational skills
• Excellent communication and facilitation abilities
• Proficiency with Microsoft Office and business systems
• Experience with CRM and ERP platforms
• Experience with continuous improvement methodologies
• Experience within food distribution, wholesale distribution, or manufacturing