Senior Merchant Success Manager (Drive), Enterprise Sales

DoorDash is a technology and logistics company focused on empowering local economies. As a Senior Merchant Success Manager for Drive, you will develop growth plans and manage a portfolio of Franchise Groups/Brands, blending data analysis, operational insights, and relationship management.

Responsibilities:

• Engage Franchisees in growth strategy conversations (i.e., augmenting stores on Drive, increasing Drive utilization, growing net profitability, etc)
• Strategically introduce and execute on Drive white label growth opportunities to broaden partnership depth and increase partner revenue streams
• Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads to provide a best-in-class partnership
• Conduct Business Reviews with Key Franchise decision makers as needed to deepen relationship, review performance, and develop forward-looking strategies
• Determine the needs and wants of Franchisees, prioritize them by impact on the business, and work to co-create solutions
• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive forward Drive-related operational improvement with your Franchisees to ensure that together we are delivering the best experience for their store operators and customers
• Leverage playbooks, tools and internal resources to ensure Franchisees receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
• Work cross-functionally with our Drive team to ensure Franchisees have the best possible experience when using DoorDash Drive. This influences the overall product roadmap, making us better each day

Requirements:

• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor's degree required
• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
• Knowledge of CRM software (e.g., Salesforce)