Enterprise Business Analyst (4-Month Contract)

RAZR is a fast-growing marketing technology company on a mission to make a meaningful difference in the lives of others. They are seeking an Enterprise Business Analyst to provide pre-production operational support, create scalable processes, and ensure successful client implementations.

Responsibilities:

• Provide dedicated pre-production operational support for the Enterprise Loyalty implementation team as new capabilities are built and onboarded
• Own day-to-day coordination of client testing activities
• Analyze inbound and outbound files to determine whether issues originate from client configuration or internal systems, and document findings through resolution
• Develop and maintain both internal support documentation and client-facing implementation guides
• Attend implementation team standups and stay aligned with ongoing development work
• Provide operational support to the Client Data & Platform Rules Product Owner and the broader Support organization
• Partner with QA on testing, validation, and issue triage
• Build and maintain internal support documentation and client-facing implementation guides
• Establish a rhythm for tracking and updating day-to-day changes across active implementations
• Attend implementation standups and stay current on ongoing development
• Serve as the operational point of contact during client testing and validation
• Process and analyze implementation files to determine root cause of issues (client vs. platform)
• Establish repeatable testing, validation, troubleshooting, and issue-triage processes
• Partner with QA to align on testing standards

Requirements:

• Experience in providing operational support for implementation teams
• Ability to analyze inbound and outbound files to determine issues
• Experience in developing and maintaining internal support documentation and client-facing implementation guides
• Ability to coordinate client testing activities
• Experience in partnering with QA on testing, validation, and issue triage
• Strong communication skills to attend implementation team standups and align with ongoing development work
• Ability to establish repeatable testing, validation, troubleshooting, and issue-triage processes