Product Manager

Ncontracts is a leading provider of integrated risk management and compliance solutions for financial institutions. They are seeking a Product Manager to drive execution and delivery for their Lending Compliance solutions, ensuring the development of intelligent and intuitive products that meet customer needs.

Responsibilities:

• Lead customer discovery through interviews and data analysis to deeply understand compliance workflows, pain points, and unmet needs
• Own product deliverable and backlog for your product area, making prioritization decisions that balance customer value, technical feasibility, and business impact
• Write comprehensive scoping and positioning documents, PRDs and product specifications that give Engineering clear context on the problem, success criteria, and requirements
• Create detailed acceptance criteria, and mockups/wireframes using AI prototyping tools (Replit)
• Partner closely with Engineering throughout development - clarifying requirements, making trade-off decisions, reviewing implementations, and ensuring quality
• Drive product decisions for AI-powered capabilities within your domain, determining how we leverage intelligence to improve customer outcomes
• Define success metrics for features and track adoption, usage, and customer outcomes post-launch
• Collaborate with Director of Product Operations on launch planning and cross-functional coordination
• Play a key role in GTM activities: craft positioning and messaging, create sales enablement materials, assist in the development of customer communications
• Work closely with Sales to support enterprise deals, gather competitive intelligence, and understand customer objections
• Partner with Customer Success to drive feature adoption, gather feedback, and identify expansion opportunities
• Write customer-facing documentation including release notes
• Present product updates and demos to internal stakeholders and customers
• Serve as the voice of the customer internally, ensuring product decisions reflect real-world needs

Requirements:

• A bachelor's degree in business, marketing, or related discipline
• 3+ years of relevant work experience, ideally in a B2B SaaS, with demonstrated success shipping products customers love
• Strong customer discovery skills with ability to synthesize insights into actionable product decisions
• Experience working in agile development environments with engineering teams
• Demonstrated success leading GTM activities including positioning, enablement, and launch execution
• Analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar)
• Outstanding communication skills - ability to influence stakeholders at all levels and clearly articulate complex problems and solutions
• MBA preferred
• Experience in the financial services technology ('FinTech') or Regulatory ('RegTech') industry is preferred