Contact Center Developer/Engineer

STAFFXPERT is seeking a Contact Center Dev Lead with 4–5 years of experience in Five9 VCC and Twilio. The ideal candidate will lead the design and implementation of cloud-based contact center solutions while ensuring high availability and compliance.

Responsibilities:

• Design, implement, and support cloud-based contact center solutions
• Lead solution design
• IVR development
• System integrations
• Deployment
• Administration
• Cloud engineering
• Ensuring high availability, security, and compliance

Requirements:

• 4–5 years of experience with Five9 VCC and Twilio contact center platforms
• Strong expertise in IVR design, ACD, call routing, SIP, VoIP, and telephony
• Experience with REST APIs, CRM integrations (Salesforce or similar), and SQL
• Knowledge of SSO, SAML, OAuth, cloud networking, and contact center architecture
• Experience with deployment, configuration, troubleshooting, and production support
• Strong communication, documentation, and stakeholder management skills
• Five9 and/or Cloud certifications
• Experience with Verint WFM or Workforce Optimization tools
• DevOps exposure (CI/CD, automation scripting)
• Knowledge of PCI, SOC2, and other security/compliance standards