Application Support & Development Engineer

Diverse Lynx is seeking an experienced Application Support & Development Engineer to support, maintain, and enhance enterprise applications in Health Sciences and Development organizations. The role involves collaborating with various teams to ensure reliable application operations and successful onboarding of new technologies.

Responsibilities:

• Lead managed services operations for applications supporting Translational Sciences and Development
• Provide hands-on application administration, troubleshooting, configuration, upgrades, and production support
• Install, configure, patch, deploy, and validate enterprise applications and databases
• Coordinate Azure infrastructure activities, including application servers, storage, networking, backups, and environment readiness
• Support scientific and research applications used across business units
• Assess new application requests and recommend appropriate technology solutions
• Prepare technical documentation and presentations for Technology Solution Board reviews
• Collaborate with Enterprise Architecture, Infrastructure, Security, and IAM teams for application onboarding
• Coordinate production deployments, vulnerability remediation, and operational readiness activities
• Manage incidents, troubleshoot production issues, and support critical business applications
• Automate user provisioning and de-provisioning processes where applicable
• Develop and maintain support documentation, operational runbooks, and knowledge base articles
• Monitor vendor performance, SLA compliance, incident trends, and continuous service improvements
• Communicate project status, technical risks, and operational updates to stakeholders and leadership

Requirements:

• 8–18 years of experience in Application Support, Application Development, or Production Support
• Strong experience with enterprise application maintenance, troubleshooting, and enhancements
• Hands-on experience with database administration, installation, configuration, and upgrades
• Azure infrastructure experience (Azure Portal, Storage, File Shares, Backup, Connectivity)
• Experience with application onboarding, release management, and production support
• Technical solution assessment and architecture review experience
• Knowledge of Infrastructure, Security, IAM, and enterprise application standards
• Experience managing vendors and managed service providers
• Strong incident management and production support (P1/P2 issue resolution)
• Experience creating technical documentation, runbooks, and operational procedures
• Excellent stakeholder communication and cross-functional collaboration skills
• Preferred experience supporting scientific applications, bioinformatics, protein analysis, mass spectrometry, or scientific data management platforms