ADI - Insurance Underwriting Assistant

Ally is seeking an Underwriting Assistant who will support our auto dealer partners by protecting their most valuable assets -- their inventory.  We provide physical damage coverage for the cars on their lot, strengthening the bonds between Ally and our dealer partners. An Underwriter Assistant will handle administrative tasks to support the Underwriting team which evaluates risk according to location, physical, moral hazards, individual risk characteristics, inspection reports, loss experience and company guidelines. Location: hybrid in office Detroit, MI (3 days in office / 2 remote)

• Process dealer inquiries in a timely and accurately. 
• Provides responsive service to customers regarding status of quotes and policy issuances.
• Provides information regarding products and services, such as components of Insurance coverages that are in existing policies (i.e. False Pretense, Comprehensive, Collision, etc.).
• Responsible for all communications with agents and dealers regarding policy and program provisions  (i.e. endorsement processing).
• Supports Surplus Lines filings. 
• Work with third-party to secure loss run information.
• Will be responsible for managing internal team mailboxes.

Minimum Qualifications

• High school diploma or GED equivalent 

• 1+ years’ experience required, or combination of experience and education
• Bachelor's degree preferred.
• Customer service experience.
• Insurance experience is preferred.
• Excellent verbal and written communication abilities.
• Strong phone communication skills.
• Customer focus oriented with professional, courteous, respectful demeanor.
• Demonstrates effective follow up skills.
• Commitment to the overall success of the team through excellent attendance, contribution, and attitude.
• Strong PC and data entry skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word) required.
• Ability to multi-task in a fast-paced environment.

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.