SCD Information Technology is currently seeking a Full- time IT Field Support Technician II and III.
Hours: Mon-Fri 8:30 am - 5:00 pm Reports to: Commercial Services Director
The IT Field Technician will use his/her vehicle to provide on-site IT consulting and support services.

Client locations: Daily travel sites between DC and Northern Virginia.

Mileage will be reimbursed at the current IRS rate.

General Responsibilities:
The Technician will:

Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP’s).
Perform hands-on fixes at several levels, including installing and upgrading hardware & software, implementing file backups, and configuring systems and applications.
Assist senior technicians with desktop and network equipment deployments.
Ensure proper computer operations so that end users can accomplish organizational tasks.
Resolve technical issues with the use of diagnostics.
Provide hands-on help at the appropriate level to customers.
Be Required to attain CompTIA A+ Certification within 6 months of hire.

Qualifications:
The ideal candidate must have:

3+ years of working professional IT experience.
Reliable Transportation.
Willing and able to travel to sites in MD, DC, northern VA, and southern PA.
Experience with desktop operating systems including Windows 10 and Mac OS X
The more experienced with Microsoft Office the better
Hands-on experience with analyzing network data to determine network usage, disk space availability, or server function, or connectivity issues.
Experience identifying the causes of networking, software, and hardware problems, using diagnostic testing software and equipment.
Experience installing printers, scanners, and desktop phones.
ALL APPLICANTS MUST BE A U.S. CITIZEN

Nice to have:

Active CompTIA A+ or Network+ Certification.

Salary Range: $40-$60K

The SCD Information Technology pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role’s responsibilities, the candidate’s educational background, their work experience, and the specific competencies crucial for success in the role.

In addition to a competitive salary, we provide a comprehensive Total Rewards package that includes major medical benefits, dental and vision coverage, a 401(k)-contribution plan, holiday and personal time off, professional development training and certification benefits, health and wellness initiatives, and more.

At SCD Information Technology, we are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

IT Field Technician II & III (Uncleared)

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