QA Technical Manager

Title: QA Technical Manager
Location: Seattle, WA
Openings: 1
Type: Full-time Hire

Reporting into the Senior Manager of Game QA, the Technical Test Manager is responsible for building a team focusing on automation within QA and quality related topics surrounding the understanding and testing of GDK’s, new OS’s, SDK updates, performance testing and various other technical areas of the QA org across all platforms. The Technical Test Manager will work closely with Game Leads and technical testers in the QA org as well as SDETS, developers and engineers both inside and outside of Central Tech.

Tasks and Duties

• Work with the QA Senior Manager to build an automation test team

• Define and build automation test strategies both short and long term
• Aid in the recruitment for technical QA positions and assist in the training, mentoring and development 
• Manage an internal technical QA team, spanning automation, core tech, performance, security, database integrity and infrastructure
• Work closely with QA client leadership, core tech and business stakeholders to drive automated processes on a project-by-project basis
• Be responsible for driving the education and importance of automation within QA and throughout the business
• Assess and evaluate current manual processes and tools, highlighting bottlenecks and finding alternatives to aid in bolstering efficiency
• Assess and evaluate new tools/software for QA and automation
• Aid the business and development teams with difficult/technical investigations surrounding issues uncovered through negative KPI trends and/or Customer Support escalations
• Track and highlight the release of both new hardware and software, gaining early hands-on insight into betas where plausible 
• Manage any device farm needs to support test efforts
• Understand our sister companies' automation journeys, sharing experiences and learning from one another while assessing where crossover efforts could benefit all parties
• Where required, support the client test efforts to meet business deadlines
• Regularly monitor the health of our portfolio of apps via monitoring tools
• Work with QA management and other Central Tech groups to create quality KPI reports

 
Qualifications

• Proven experience with automation tools and how to use these to better the QA process
• Previous experience building QA teams, preferably QA automation teams
• A strong understanding between the communication of Client and Server
• Exceptional leadership and managerial skills with proven experience
• Strong verbal/written communication & an excellent attention to detail 
• Strong time management, accountability, and organizational skills
• An ability to negotiate and ensure your team’s message is heard
• Energetic, enthusiastic, and self-motivated
• Flexible and able to work in a fast paced, chaotic environment with changing deadlines
• The ability to multitask and manage coverage for multiple high-profile projects within deadlines
• A strong commercial awareness, with an understanding of business priorities and goals
• Exceptional reporting capabilities
• Technical understanding and experience of back-office tools
• Extensive experience in test suite creation and maintenance
• Extensive knowledge of JIRA and/or similar bug tracking tools