Shape Better Experiences for Communities Across NSW
We are seeking an experienced and highly motivated Senior Customer Service Officer to play a pivotal role in delivering exceptional customer experiences, driving service improvements, and supporting the effective administration of Crown Reserve matters.
This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment, enjoys tackling complex issues, and can confidently balance multiple priorities while maintaining a high standard of service delivery.
The Role
As a Senior Customer Service Officer, you will be the trusted point of contact for complex enquiries and reserve administration matters, providing expert advice, building strong stakeholder relationships, and ensuring timely and accurate service delivery.
You'll bring a proactive mindset, strong initiative, and the ability to work independently while contributing to a collaborative, customer-centric team environment.
What You'll Be Doing
For more information, please visit the Role Description: Senior Customer Service Officer
About You
We're looking for someone who has:
Why Join Us?
This is an opportunity to help shape the future of customer experience across Crown Lands.
You'll join a team committed to service excellence, innovation and continuous improvement while working on initiatives that make a real difference to communities, customers and stakeholders across New South Wales.
About us
The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.
Join us
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close 11:55pm, Wednesday 19th August 2026
Should you require further information about the role please contact Shona Smith via shona.smith@crownland.nsw.gov.au
A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.
Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career Pathways team for a yarn.
Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.
