The General Counsel’s Organization
The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.
Under the general supervision of Counsel, the paralegal’s responsibilities include, but are not limited to, the following:
Provide support to the Senior Paralegal and Counsel in responding to legal orders.
Decision and respond to legal orders issued by federal agencies, state and local agencies and private attorneys or pro se litigants.
Analyze legal orders for validity issues, objections and promptly escalate the same to the Senior Paralegal for review.
Electronically deliver fulfillment records to issuers using technology enhancements or secure email or US mail when required.
Ensure official fulfillment records are uploaded case management system or shared drive.
Escalate third party legal orders to the Senior Paralegal for review that meet the legal review/escalation procedure.
Be responsible for the quality and accuracy of the fulfillment records.
Work with Counsel on large, complex or highly confidential subpoena productions
Validate that escalated third party legal orders meet requirements of federal and state RFPA privacy laws prior to release of records.
Directly contact issuers of legal orders via phone or email to negotiate for extensions as required.
Research court dockets and contact Clerks of the Courts to resolve questions regarding subpoena validity or subpoena issuance.
Provide regular updates on the progress of assigned matters to Counsel.
Maintain confidentiality of sensitive information.
Provide regular or rotating support on quality reviews and fulfillment tasks for other colleagues in overseas locations and other assigned duties and responsibilities as required.
Identify and promptly escalate legal or operational risk events to Counsel.
Minimum Qualifications:
Associate degree in legal studies or criminal Justice or a related field or paralegal certification.
At least 2-3 years as a litigation, regulatory or government Paralegal/ Legal Assistant in a law firm or with a government agency.
Experience working with attorneys and managing litigation dockets and attorney calendars.
Experience in the preparation of responses to discovery and/or regulatory requests.
Strong knowledge and understanding of legal terminology and critical thinking skills.
Experience specifically understanding and interpreting legal order requests.
Experience and understanding of litigation and/or regulatory processes that permits substantive paralegal and attorney interaction.
Ability to discern urgent and/or critical matters based on content of relevant legal Order.
Strong computer skills with proficiency in MS Office Suite.
Able to work independently and as a team player.
Strong written and oral communication skills.
Meticulous attention to detail.
Organized, ability to prioritize and keep of track of and calendar deadlines.
Able to quickly train on, navigate, and extract information from a variety of databases and information platforms.
Able to work productively in a fast-paced environment with shifting priorities.
Excellent organization and time management skills.
Able to analyze and problem solve.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
