Purpose
As a HR Intern, you will play a pivotal role in supporting the People Team through high-quality HR administration, data management, and project coordination. You will be the first point of contact for team member HR queries, while gaining broad exposure across recruitment, onboarding, learning and development, and HR systems. This role will provide a strong foundation in HR operations within a fast-paced, values-driven retail environment.
Key Responsibilities
· Act as the first point of contact for team member HR queries, providing timely and professional support.
· Support the administration of the full employee lifecycle, including onboarding, changes, and leaver processes.
· Assist with recruitment activities including job postings, candidate communication, interview coordination, and onboarding documentation.
· Promote recruitment campaigns through internal platforms and external tools such as LinkedIn, Glassdoor and Indeed.
· Support Learning & Development coordination including calendar management, communications, and attendance tracking.
· Maintain Core HR systems by updating employee data, unlocking user access, and supporting digital governance processes.
· Manage team member swipe card and access setup, including EPOS training authorisations.
· Ensure compliance with GDPR and internal audit guidelines in all HR data handling and records management.
· Assist the HR Information Specialist and HRBPs on ad-hoc projects and system administration.
· Maintain a professional and welcoming front-of-house environment in the People Team office.
· Contribute to key HR-led initiatives that enhance the employee experience and support the People strategy.
Person Specification
· Collaborative: Builds effective relationships across the People Team and wider business, promoting teamwork and a positive HR experience.
· Service-Oriented: Demonstrates professionalism, empathy, and responsiveness in handling team member enquiries and tasks.
· Organised: Manages multiple responsibilities efficiently with a high attention to detail and follow-through.
· Adaptable: Comfortable in a dynamic environment with changing priorities; shows initiative and flexibility.
· Communicative: Strong written and verbal skills, able to engage clearly and respectfully with stakeholders.
· Data-Driven: Confident in working with systems and data, applying accuracy and analytical thinking to HR processes.
· Attraction & Branding Awareness: Supports employer branding and resourcing efforts by promoting roles and engagement initiatives through social media and digital tools, aligned with our inclusive and innovative culture.
· Curious and Proactive: Eager to learn, contribute ideas, and grow within the HR profession, demonstrating curiosity and enthusiasm for people development and innovation.
· Ethical: Demonstrates confidentiality, fairness, and respect for others in all HR practices.
Core Skills and Behaviours
· Customer Focus: Delivers helpful and efficient support to team members with professionalism.
· Communication and Influence: Communicates clearly and respectfully with all stakeholders.
· Problem-Solving and Initiative: Identifies challenges and offers thoughtful solutions or seeks guidance appropriately.
· Digital Confidence: Works confidently with HRIS and Microsoft Office tools, especially Excel.
· Organisation and Planning: Keeps track of tasks and deadlines to support HR operations.
· Integrity and Ethics: Upholds confidentiality and compliance standards at all times.
· Creativity and Innovation: Contributes ideas to improve internal processes and enhance the team member experience.
Vision Purpose and Values
Champion the Brown Thomas Arnotts Vision of Reinventing Retail and our Purpose of enriching our customers’ lives by actively embedding them in all aspects of the role. Enrich the experience of both internal and external customers by consistently demonstrating our core values: Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. Lead with integrity, support a culture of excellence, and ensure these principles are reflected in day-to-day decisions, collaboration, service delivery, and results.
