EHR Workflow Analyst

Description

We are looking for an EHR Workflow Analyst to support healthcare operations through detailed workflow evaluation, process documentation, and automation-focused analysis in Greenville, South Carolina. This Long-term Contract position will work closely with clinical, administrative, and business teams to uncover improvement opportunities and convert operational needs into clearly defined automation requirements. The role is well suited for someone who understands healthcare workflows and can help drive efficient, accurate, and scalable process execution across key functions.

Responsibilities:
Lead discovery discussions with clinical, operational, and administrative stakeholders to uncover workflow challenges and identify opportunities for automation.
Analyze current-state processes and translate business needs into clear documentation, including workflow diagrams, requirements, and procedural guidance.
Develop detailed workflow designs that support AI-enabled automation initiatives and prepare materials for technical and consulting partners.
Collaborate with teams involved in revenue cycle operations, payer relations, credentialing, compliance, and clinical support to define process expectations and priorities.
Support testing activities by validating workflow behavior, documenting outcomes, and helping confirm that solutions meet business requirements.
Investigate process breakdowns, exceptions, and performance issues, then coordinate corrective actions with internal teams and external partners.
Track automation effectiveness over time and recommend refinements based on user feedback, operational results, and changing business demands.
Maintain organized records for project documentation, test results, workflow revisions, and implementation standards.
Contribute to rollout readiness and user adoption efforts by assisting with change support and communication related to new automated workflows.
Provide input to leadership on future workflow automation opportunities and help assess initiatives that offer the greatest operational value.

Requirements

At least 5 years of experience in healthcare operations such as revenue cycle management, payer contracting, provider credentialing, clinical administration, or related areas.
Proven ability to evaluate, document, and improve business processes and workflow structures in a healthcare environment.
Hands-on experience supporting automation, operational improvement, digital transformation, or system implementation initiatives.
Working knowledge of EHR or electronic medical record platforms and their impact on clinical and administrative workflows.
Strong analytical skills with the ability to identify inefficiencies, define requirements, and support practical process solutions.
High attention to detail, sound judgment, and the ability to manage assignments accurately in a fast-paced setting.
Effective communication and collaboration skills for working with cross-functional teams as well as external partners.
Ability to work independently while also contributing productively in team-based projects.

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