Customer Service Specialist - ROI

HealthMark Group is a company focused on providing healthcare-related services. The Customer Service Specialist role is responsible for delivering excellent customer service to clients, patients, and requestors by managing medical record requests and ensuring customer satisfaction while meeting daily call goals.

Responsibilities:

• Must meet daily goal of 85 calls per day averaging 11 calls per hour.Assist clients, patients, and requestors with the status of requests for medical records via phone call
• Ensure notes are accurate and detailed. All actions require a note in Med-Release
• Provide excellent customer service promptly with accurate and concise information
• Build strong value-based relationships with customers - a passion for customer interaction is a must!
• Ensuring customer satisfaction is a primary goal
• Resend, or cancel invoices
• Reprocess orders for missing information
• Obtain missing information for non-compliant requests from patients and requestors
• Data entry and other duties as assigned
• Fax and email records securely to requestors
• Work with other departments to ensure requests are sent promptly

Requirements:

• Excellent communication skills, strong analytical and problem-solving skills
• Ability to multi-task, prioritize duties, and have strong time management skills
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
• 1+ year of Customer Service/ Call Center experience- Preferred