Customer Service Representative, Life Insurance

New York Life is a Fortune 100 company with a long-standing legacy in stability and growth, committed to providing an inclusive work environment. The Customer Service Representative role focuses on establishing high-quality customer relationships and delivering best-in-class service to AARP members, making life insurance accessible and understandable.

Responsibilities:

• Handle high volume of inbound customer and sales agent inquiries
• Communicates and educates on product features, benefits and contract provision details
• Ability to handle most customer interactions independently
• Ability to explain information in functional area
• Maintains satisfactory level of key performance indicators according to departmental requirements

Requirements:

• Associates degree or equivalent years of related experience
• Minimum 2 years of customer service and/or call center experience required
• Accountable, ethical, good decision-making ability
• Problem solving / ability to assess and take appropriate action
• Strong verbal and written communication skills required
• Excellent computer navigation skills and ability to multitask
• High school diploma, or GED from an accredited school required
• Bachelor's degree or equivalent years of related experience
• Bilingual – Spanish
• Prior experience within the insurance industry