Senior Manager of Clinical Product

InStride Health delivers specialty anxiety and OCD care for children, teens, young adults, and families through evidence-based clinical services and innovative technology. The Senior Manager of Clinical Product will develop and improve therapy content, training, protocols, and AI-enabled clinical tools while serving as a subject matter expert and supporting clinical expansion, thought leadership, and complex patient care.

Responsibilities:

• Serve as an internal expert on the InStride care model and evidence-based practices for anxiety, OCD, and related disorders as well as frequently co-occurring conditions
• Act as a trusted clinical resource and innovator for specialty content, supporting both internal teams and external stakeholder collaboration
• Stay current with emerging best practices and rapidly integrate cutting-edge approaches so InStride’s clinical product remains best in class
• Produce, review and coordinate evidence-based clinical content for external audiences, including blogs, webinars, thought leadership, website content, and other educational resources, in partnership with the Growth team
• Partner with the Growth team to ensure InStride’s clinical offerings are represented accurately and compellingly in external materials, including clear articulation of appropriate patient populations, clinical indications, and how each offering fits within InStride’s broader care model
• Represent InStride’s clinical work in PR opportunities and external partner meetings, consulting colleagues when a topic sits outside your zone of expertise
• Prepare clinical content, protocols, and training to support planned expansions into new age bands, payers (e.g., Medicaid), and conditions, so InStride can enter new markets and unlock new revenue while growing without compromising clinical quality
• Tailor evidence-based content across the developmental span, from young children to young adults, and adapt it for new populations as we expand
• Provide clinical expertise to support the evaluation and development of new populations and conditions that align with InStride's care model and evidence base
• Build and continuously improve the training, protocols, and clinical resources that enable InStride’s care team to treat the most complex, high-acuity, avoidance-driven presentations of anxiety, OCD, and related disorders with confidence and fidelity
• Design and deliver ongoing care team training that raises clinical capability across therapists, exposure coaches, and psychiatrists as we own increasingly complex cases
• Strengthen care team confidence and consistency in treating high-acuity cases, reducing avoidable escalations, dropouts, and refer outs, and supporting clinician retention by equipping providers to succeed with hard cases
• Serve as a go-to clinical resource for supervisors and care team leaders when complex-case or specialized expertise is needed, and translate emerging research into practical, usable guidance for front-line providers
• Help lead the responsible and innovative integration of AI into clinical care, partnering closely with Tech Product to shape tools and develop effective feedback loops
• Translate clinical requirements into effective, responsible AI product, and build the training and change management that helps the care team adopt AI tools with trust and competence
• Stay current with emerging AI capabilities and evidence-based practice, and identify where AI can make InStride’s care more effective, more consistent, and more scalable, improving clinical efficiency and margin as we grow
• Design AI-enabled workflows that support clinician utilization and protect against burnout, helping InStride grow utilization and access
• Lead regular updates to the curriculum, Provider Guide, and clinical protocols, and develop new clinical materials as needed
• Evaluate content and protocols to identify and close gaps, and support a standardized feedback loop with Clinical Operations
• Partner with Design so materials align with the InStride brand and offer an engaging, user-friendly experience
• Serve as a flexible clinical resource across teams, providing timely consultation, feedback, and guidance, and contributing to additional clinical protocols, tools, and content as organizational priorities evolve
• Support feedback loop with the care team with regular communication touch points
• Contribute to strategic enablers and major clinical initiatives
• Serve as the therapy subject matter expert on cross-functional teams, providing clinical input into Tech Product and Design
• Provide direct care by facilitating 1–2 parent/caregiver and/or patient groups and providing clinical evaluation coverage as needed, maintaining close connection to the care process and to patient, family, and provider needs

Requirements:

• PhD or PsyD in psychology from an accredited school of psychology, LICSW from an accredited school of social work, or LMHC & Masters degree from an accredited graduate programAdvanced clinical background and education focused on children, adolescents, and young adults with anxiety, OCD, trauma, and common comorbidities
• Expertise with anxiety, OCD, and related disorders (CBT, ERP, DBT, ACT) and trauma (TF-CBT and PE) with appropriate licensure
• Experience creating engaging, evidence-based clinical materials for children, teens, and young adults, and tailoring them by age
• Ability to translate complex clinical and operational concepts into clear content and protocols
• Demonstrated curiosity about AI and a trajectory of adopting new tools; we're looking for the mindset and momentum to grow into an AI-forward clinical role, not a finished portfolio of AI builds
• Enthusiasm for applying AI responsibly to improve care, and comfort partnering with technical teams to shape and adopt AI-enabled clinical tools
• Demonstrated ability to work cross-functionally with multiple stakeholders in a high-growth, entrepreneurial environment
• Strategic prioritization, independent judgment, and the flexibility to be nimble amid change
• Strong clinical judgment and comfort making decisions in areas where structure is still being built, with willingness for the role to evolve as the clinical product matures
• Excellent written and interpersonal communication skills, and cultural competence with regard to diversity and inclusion
• Preferred: experience working on a clinical product team and interfacing with technology/product partners to build clinical tools; comfort operating at the intersection of clinical practice and product development
• Experience supporting trauma-related presentations and translating that expertise into clinical guidance, training, or resources strongly preferred