Customer Service Team Trainer, Geisinger Health Plan ( Eastern Standard Time Zone resident )

Geisinger is a health plan organization seeking a Senior Trainer who will serve as an advanced training resource. This role involves delivering training, assisting in curriculum development, and providing mentorship to trainers while supporting departmental initiatives.

Responsibilities:

• Deliver training to new hires and experienced staff across multiple lines of business
• Assist in developing and refining training materials, agendas, and resources under the direction of the Lead Trainer
• Conduct follow-up evaluations and provide feedback to trainees and trainers
• Mentor and support trainers in instructional techniques and classroom management
• Participate in planning and preparation of educational programs
• Collaborate with Lead Trainer to maintain consistency in training content and standards
• Collaborate with vendors to maintain positive training relationships
• Collaborate with WFM to ensure accountability with attendance, competency and vendor relations
• Provide input on updates to training materials based on policy and procedure changes
• Conduct quality audits of trainers and report findings to Lead Trainer
• Support health plan-wide implementations and system enhancements
• Maintain training rooms and equipment
• May lead small-scale projects or specialized training sessions as assigned within and outside GHP

Requirements:

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 3 years-Relevant experience* (Required)
• Communication
• Customer Retentions
• Customer Service
• Service Request Management Process