Software Systems Engineer – Genesys Engage (On-Prem)

Innovatix Technology Partners is seeking an experienced Software Systems Engineer with strong expertise in Genesys Engage to support AT&T's enterprise contact center environment. The role involves administration and support of Genesys Engage (on-premises) and requires specific technical skills in contact center technologies.

Responsibilities:

• Support AT&T's enterprise contact center environment

Requirements:

• Genesys Engage (On-Prem) Administration & Support ( Not Genesys Cloud/CX )
• SIP Server, T-Server, URS/ORS, Framework
• Tier 3 Troubleshooting for Voice & Digital Interactions
• RedHat/Rocky Linux
• Contact Center / CTI Experience
• Change Management
• Basic Shell (Bash/KSH) Scripting
• Genesys Engage Certification