Customer Success Manager

BlinkOps is the industry’s only Agentic Security Automation Platform that empowers security teams to automate their operations. The Customer Success Manager will serve as a trusted technical advisor, focusing on customer value and driving adoption while managing onboarding and ensuring customer satisfaction.

Responsibilities:

• Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience
• Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product
• Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management
• Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers
• Maintain customer health by introducing new, valuable features as they become relevant in the customer journey
• Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs
• Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions
• Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts
• Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered
• Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing
• Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals

Requirements:

• At least 4 years of experience in Enterprise CSM or Enterprise Account Management
• Must communicate well in English in (writing, talking and presenting)
• At least 3 years of experience in Security/SecOps or DevOps
• At least 4 years of experience working in Startups
• Experience in managing Upselling, renewals, and cross-selling
• Experience working with Technical customers
• Experience working with Executives
• Ability to effectively communicate technical concepts and identify patterns in customer experience
• 1+ years Experience in MSSP
• Working with REST API, JSON
• 1+ years experience with code in Python, Bash, etc