Mandarin/Cantonese Customer Service Representative

New York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience.

Responsibilities:

• Serve as the first point of contact for customers, handling both routine and complex inquiries
• Resolve customer issues efficiently while reducing customer effort and driving positive outcomes
• Assist customers with policy-related transactions such as payments, withdrawals, and general policy inquiries
• Communicate clearly and professionally with customers via phone and written channels
• Deliver high-quality service that reflects New York Life’s brand and commitment to excellence
• Work independently and collaboratively in a fast-paced, customer-focused environment
• Attend up to two on-site workdays per quarter following completion of training

Requirements:

• High School diploma or GED required
• This position requires you to be bilingual in Mandarin or Cantonese
• Strong verbal and written communication skills
• Ability to interpret customer needs, identify solutions, and take ownership of issues
• Ethical, accountable, and sound decision-making skills
• Proficient computer skills with the ability to multitask
• Associate or bachelor's degree preferred
• Customer service or problem-solving experience preferred
• Spanish speaking preferred but not required