Site Reliability Engineer

Immense Group is a company guided by core values of passion, boldness, and integrity, striving to create an innovative environment. They are seeking a Site Reliability Engineer responsible for the technical design, planning, and implementation of mission-critical systems, ensuring optimal performance and security.

Responsibilities:

• Ensure high availability and acceptable levels of performance of mission critical infrastructure resources
• Continuously analyse system performance and stability in production and proactively identify areas in need of optimisation
• Responsible for responding to support escalations
• Developing procedures to maintain security and protect systems from unauthorised use
• Developing procedures, programs and documentation for backup and restoration of host operating systems and host-based applications
• Developing and maintaining adequate system monitoring and alerting to maximise system uptime and minimise impacts on the end user experience
• Being responsible for owning and resolving escalated service issues
• Providing technical services and support for the following areas: Internal systems, cloud, and network infrastructure. Virtualization technologies: VMware, Proxmox, Microsoft, LXC. Remote monitoring and management of system alerts and notifications
• Participating in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboards, and periodic system audits and review
• Participate in post incident reviews
• Any other task/responsibility which may be related and/or connected to the role of Site Reliability Engineer and/or DevOps Engineer

Requirements:

• Proven experience as a Site Reliability Engineer, DevOps, System Administrator, or similar role for at least 3 years
• Working knowledge of Cloud environments and respective technologies (e.g. AWS, Oracle)
• Experience with databases (MySQL, PostgreSQL); proxies, networks (LAN, WAN); and patch management tools
• Proficiency with log management and visualisation (ELK stack)
• Proficiency with monitoring solutions such as Prometheus and Grafana
• Proficiency with Git and CI/CD pipelines (GitLab)
• Proficiency with configuration management tools such as Terraform
• Proficiency with containerisation and orchestration (Docker and Kubernetes, etc)
• A working knowledge of server operating systems, particularly Linux and Windows
• Good knowledge on network protocols such as the HTTP and TCP stacks
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Ability to create scripts and automate processes using tools such as Rundeck, Ansible, Bash and Puppet
• Excellent critical thinking and problem-solving skills, and attention to detail
• Ability to work on own initiative, and as a team player
• Organised, patient and professional demeanour, with a can-do attitude
• Availability outside of working hours to resolve emergency issues promptly
• Working experience using Nginx, PHP-FPM, SSL, DNS and Cloudflare are considered a plus
• A degree in Information Technology, Computer Science, or a related discipline; professional certifications are considered as a plus