GET TO KNOW US
L'Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible.
KNOW THE ROLE
L’Oréal is looking for a Luxe Beauty Consultant for a 37.5 Fixed Term position.
Delivering the One Luxe Experience: Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer
Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs
Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards
Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations
Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager
Building Client Relationships: Proactively build authentic relationships with customers, both instore and through digital channels, fostering loyalty and repeat business
Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations
Creating Engaging Experiences: Design and execute innovative, engaging events and animations that drive customer interest and excitement for L'Oréal Luxe brands
Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines
Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise
Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail)
Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organised, and inviting counter environment
KNOW WHAT WE’RE LOOKING FOR
A Beauty Guru: You're passionate about all things beauty and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect products that make them feel empowered
A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routing that expresses who they are
A Trendsetter: Being active on social media, you’re always on top of the latest make-up and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare
A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results
A Brand Ambassador: You’re a true believer in the L'Oréal Luxe mission and values. You’re passionate about our iconic brands and can’t wait to represent them
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
