In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using Fiverr, and you take that seriously. From quality assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect people’s livelihoods, we want to hear from you.
Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
AI is integral to this role, with a focus on utilizing platforms like Forethought for advanced prompting and chatbot optimization. You'll leverage AI to analyze performance data, identify trends, and drive strategic improvements, while your human expertise will guide the overarching strategy, mentor the team, and ensure seamless stakeholder communication and alignment with business goals.
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.
