Jira DevOps Engineer

Cognetic Technologies is a Service Disabled Veteran Owned small business headquartered in San Diego, focused on developing and maintaining intelligent web applications. They are seeking a mid-level Jira DevOps Engineer to join their Orion team, where the candidate will engage with engineers and users, manage Jira trouble tickets, and support project migrations.

Responsibilities:

• Respond to trouble tickets involving Orion products and services utilizing Jira Service Management
• Facilitate registration requests via Jira tickets
• Escalate issues to a higher tier if critical or if the technical solution requires DevOps intervention
• Assist customers with Jira project migrations from other U.S. Navy instances, including pre-migration assessment of source project configuration, custom fields, link types, and user accounts
• Provide the customer with a migration file using either automated scripts or manual efforts, as the source environment allows
• Use the Configuration Manager for Jira (CMJ) add-on to facilitate migrations, including creating and maintaining reusable templates and operation files for repeatable execution
• Work with add-on data as needed to fully migrate customer data
• Perform post-migration remediation and validation
• Develop custom solutions to support migrations when existing tooling is insufficient
• Work with Jira administrators at migrating organizations to schedule and facilitate migrations with minimal user impact
• Work with add-on vendors when needed to develop workarounds or obtain bug fixes
• Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process
• Provide weekly status reports for customer interaction
• Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise
• Share lessons learned with the project and team

Requirements:

• B.S. in IT, computer science, or related field
• 10 years of IT experience, with 5+ years in Jira operations and administration roles
• Deep expertise in Jira administration, including use of JSM and CMJ
• Proven experience standing up and maintaining Jira DevOps environments
• Experience with data migration tools, including but not limited to Zephyr test management data—Squad, Essential, and Scale, Essential-to-Scale and Scale-to-Scale conversion tools—and eazyBI
• Experience with custom development environments, including advanced ScriptRunner (Groovy) and database-level operations
• U.S. Citizenship (mandatory)
• Active Secret Security Clearance (mandatory)
• Active CompTIA Security+ certification (desired)
• Prior work with Navy or DoD enterprise applications (desired)