Systems Analyst III - Business Finance & Interface Systems

Lakeland Regional Health is a leading medical center located in Central Florida. They are seeking a Systems Analyst III who will design information systems that meet user needs and engage with end users to resolve incidents while providing quality customer service. The role involves maintaining technical documentation and serving as a primary project resource.

Responsibilities:

• Fosters an inclusive and engaged environment through teamwork and collaboration
• Ensures patients and families have the best possible experiences across the continuum of care
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created
• Behaves in a mindful manner focused on self, patient, visitor, and team safety
• Demonstrates accountability and commitment to quality work
• Participates actively in process improvement and adoption of standard work
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities
• Knows and adheres to organizational and department policies and procedures
• Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support
• Serves as an information system consultant within the IS department and for direct customers. This includes gathering business requirements and being a primary resource for supporting assigned areas of an application. With input from department experts is able to formulate solutions based on the requirements
• Participates in the ongoing maintenance of system applications, required security profiles, tables, and databases. Serves as primary resource on project work and/or change/incident/request ticket work for their assigned areas of responsibility
• Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers
• Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Available resource for training and mentoring of other team members
• Serves as a project lead analyst, coordinating and implementing small to medium IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other
• Creates and utilizes unit based and integrated test scripts and test plans. Creates build documentation for change tickets and/or projects. Creates current and future state workflow documentation for change tickets and/or projects. Serves as Testing Lead
• Demonstrates an understanding of all the solutions they support through application build, testing, and configuration. Has a broad understanding of solutions supported by the team
• Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements

Requirements:

• Bachelor Degree
• Business Administration, Health Administration, Information Systems, Information Technology or related field
• knowledge of the Infor Cloud system. Symplr
• Presentation skills
• Advanced level of business and analytical critical thinking skills
• Excellent communication skills
• Experience in build, implementation, and configuration of an application
• Prior experience with systems analysis, troubleshooting and working in a team environment to implement new processes and Information Technology systems
• Expert level Experience Infor systems
• MBA preferred. Further related degree in computer science or related information systems field preferred
• Healthcare or business related experience
• Knowledge of healthcare operations
• ITIL Foundations