Customer Service Rep - Spanish/English Bilingual

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. The Customer Service Representative is responsible for answering a high volume of incoming calls from patients, accurately scheduling their appointments, and ensuring a high level of customer service while maintaining confidentiality.

Responsibilities:

• Greet callers in a prompt, courteous and professional manner using a pleasant and friendly phone voice
• Ability to screen calls and accurately document messages while maintaining the confidentiality of patient and employee information
• Ability to operate multiple computer applications simultaneously and efficiently
• Schedule, cancel, and reschedule patient appointments received from multiple channels according to department scheduling procedure
• Work towards meeting department key call and productivity metrics
• Works well independently and has a strong attention to detail
• Demonstrates effective time management and organizational skills
• Demonstrates professional and respectful behavior in interactions with coworkers
• Participates in orienting and training new staff
• Appropriately applies the policies and procedures of Lower Lights Christian Health Center
• Performs other duties as assigned

Requirements:

• High School diploma or equivalent
• Ability to read, write and understand English and Spanish fluently
• Knowledge of professional office practices and procedures
• Ability to type and general computer navigation
• Ability to utilize Microsoft 365 applications such as Outlook, Teams, and Excel
• At least one year's Customer Service experience is required, preferably in a call-center environment
• Knowledge of medical terminology