Business Analyst

Securitas Security Services USA, Inc. is currently seeking a Business Analyst (BA) to partner with business departments to gather business requirements and support software development. The BA will coordinate business processes, engage with project management, and improve operational efficiency.

Responsibilities:

• Works closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities and requirements
• Engages with the Project Management Office (PMO) on planning, project execution, managing timelines, and budgets
• Evaluates methods of improving efficiency and cost-effectiveness of business and operational processes
• Organizes and leads team meetings as required, publishes minutes, action items and issues tracking through closure
• Quickly evolves into the Subject Matter Expert (SME) understands and grasps both the operational, functional aspects and end-to-end holistic handoffs
• May assist in developing training materials, handouts, and desktop procedures
• Maintains up-to-date knowledge by attending education workshops, reviewing product releases, attending vendor user conferences and training
• Coordinates tasks, assign work, and monitor progress across the project team
• Develops project charters, requirements documents, process models, and user manuals
• Creates reports, dashboards, and visualizations to communicate performance and insights
• Organizes and manage application features, PMO calendar, business process inventory and backlog to meet deadlines based on overall strategic vision and roadmap
• Tracks issues, risks, and variances, escalating as needed
• Maintains comprehensive document repository
• Ensures all project documentation is accounted for based on gate checkpoints

Requirements:

• Bachelor's degree and/or high school diploma/GED plus equivalent experience required
• 3-5 years of progressive experience in business systems analysis, applying structured methods to evaluate, document, and improve business and system workflows
• 1-3 years in a project coordinator, project support, or administrative role
• 2-5 years working in a fast-paced Agile environment
• Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms (e.g., SharePoint, Teams), Co-pilot, generative AI, and project management methodology/tools (e.g., Smartsheet, Asana, MS Project)
• Strong organizational, planning and time management skills
• Strong problem solving, critical thinking and conflict resolutions skills
• Strong written and verbal communication skills
• High attention to detail and commitment to accuracy from tracking project progress and updating RAID logs to preparing reports and managing documentation
• Able to quickly learn and adapt to new technologies as required
• Ability to work efficiently with peers, end users, and vendors
• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Handling and being exposed to sensitive and confidential information
• Required ability to handle multiple tasks concurrently
• Computer usage
• Regular talking and hearing
• Frequent sitting
• Close vision, distance vision, and the ability to adjust focus
• Work primarily performed in a hybrid or remote environment
• Approximately 0 - 25% travel required
• Project management certification (CAPM, PMP, or similar) is a plus