AI Product Manager

St. Jude Children's Research Hospital is seeking an AI Product Manager to lead the identification, evaluation, and advancement of AI products that meet critical business and operational needs. The role involves translating workflow pain points into actionable product requirements and collaborating with various stakeholders to ensure successful implementation and adoption of AI solutions.

Responsibilities:

• Serves as the institutional product lead for AI solutions, accountable for identifying, prioritizing, and advancing the right-fit products to address priority pain points, workflow friction, and strategic opportunities across St. Jude
• Builds trusted relationships across clinical, administrative, operational, IS, data, analytics, and technical teams to understand workflows, clarify pain points, translate needs into requirements, and evaluate solution options
• Leads market scans, vendor evaluations, and product comparisons to assess strategic fit, workflow fit, technical feasibility, implementation complexity, risk, support model, and expected value
• Develops product recommendations and business cases that translate workflow pain points into expected value, adoption implications, dependencies, implementation readiness, risks, and success metrics
• Guides products through the stage-gate pipeline, ensuring requests are vetted and aligned with institutional priorities, governance requirements, and available capabilities
• Facilitates cross-functional forums and special interest groups, using diplomacy and synthesis skills to align stakeholders, surface concerns, coordinate evaluation activities, and drive toward informed recommendations
• Leads pilots and structured product evaluations, including success criteria, validation plans, stakeholder roles, workflow implications, adoption needs, and readiness for scale
• Translates approved products into implementation and adoption plans, clarifying requirements, supporting prioritization, aligning stakeholders, and guiding value realization
• Partners with architecture, security, data, platform, and technical teams to ensure product decisions account for feasibility, enterprise architecture, dependencies, and implementation risk
• Monitors product performance, adoption, benefits realization, user feedback, and outcomes, and communicates evidence-based updates and recommendations to stakeholders and leadership
• Attends and facilitates AI-related committees, councils, and meetings and performs other duties as assigned

Requirements:

• Bachelor's degree in computer science, data science, information science, business, or related field required
• Minimum requirement: 5+ years in Information Technology implementation, application management, data management/advanced analytics, and governance required
• Proven ability to engage, influence, and collaborate with diverse stakeholders across clinical, business, and executive environments
• Strong curiosity and evolving knowledge of GenAI/AI technologies, with the ability to anticipate industry trends
• Skilled in analytics, experimentation, and data storytelling, with the capability to craft and deliver compelling, high-impact presentations
• Comfortable interacting with senior leaders and clinical staff to drive strategic discussions and decision-making
• Working knowledge of GenAI/AI solutions and their practical application in organizational contexts
• Strong product leadership, stakeholder management, and executive communication skills, with the ability to lead through influence and align diverse groups around shared decisions
• Excellent facilitation, diplomacy, active listening, and synthesis skills with senior leaders, clinicians, operational leaders, vendors, and technical partners
• Broad understanding of AI and GenAI products, vendor landscapes, implementation patterns, integration considerations, governance expectations, support models, and structured product comparison in enterprise healthcare environments
• Ability to translate business, clinical, administrative, and operational pain points into product requirements, business cases, success measures, and adoption plans
• Strong understanding of Epic-centered clinical, administrative, and operational workflows and how they shape product fit, adoption, and value realization
• Skilled in user research, usability assessment, end-user experience discovery, and structured questioning to identify user needs, workflow barriers, strengths, limitations, dependencies, and risks
• Technical fluency sufficient to partner with engineering, architecture, security, data, and platform teams and understand implementation implications
• Familiarity with healthcare data governance, privacy, legal, security, and regulatory considerations associated with evaluating and scaling AI solutions
• Knowledge of product, pilot, and implementation management practices, including prioritization, change enablement, adoption planning, and readiness for scale
• Master's degree preferred
• 7+ years of experience in product management, product strategy, digital health, healthcare technology, enterprise technology evaluation, or a related field highly preferred
• Experience working with a wide range of partners—from established enterprise vendors to emerging start-ups
• Experience evaluating, implementing, scaling, or supporting adoption of digital, analytics, automation, AI, or GenAI products in an enterprise environment highly preferred
• Healthcare or healthcare technology experience, including exposure to clinical, administrative, or operational workflows highly preferred
• Experience evaluating vendor solutions and product fit across business, clinical, technical, security, and operational dimensions highly preferred
• Experience shaping product direction, prioritizing opportunities, and guiding initiatives from discovery through implementation, adoption, and scale highly preferred
• Experience translating user needs and workflow pain points into product requirements, business cases, success metrics, pilots, adoption plans, and leadership recommendations highly preferred
• Ability to partner effectively with technical teams to understand feasibility, dependencies, risks, and implementation implications highly preferred
• Strong written, verbal, facilitation, and synthesis skills, with the ability to translate between business, clinical, operational, and technical audiences highly preferred
• Experience evaluating or working with Epic is highly desirable, especially where that experience includes translating clinical, administrative, or operational workflow pain points into product requirements, business cases, or adoption plans preferred
• Working knowledge of commercially available AI and GenAI solutions, including healthcare products and enterprise copilots or assistants preferred
• Experience with other enterprise platforms such as Microsoft, ServiceNow, Workday, or comparable healthcare and business technology products preferred