Epic Business Systems Analyst

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Epic Business Systems Analyst will partner with stakeholders to gather requirements, support Epic-related projects, and enhance workflows to improve health outcomes.

Responsibilities:

• Requirements Gathering & Analysis - Partner with clinical and operational stakeholders to understand current workflows, identify gaps, and translate needs into clear, actionable requirements
• Epic Project Support - Participate in Epic-related projects, upgrades, and optimization efforts by documenting requirements, validating functionality, and supporting testing activities
• Workflow Documentation - Create detailed process maps, functional specifications, user stories, and acceptance criteria to support development and configuration work
• Testing & Validation - Develop test plans, execute testing, and coordinate user acceptance testing to ensure solutions meet business needs
• Issue Triage & Troubleshooting - Assist in identifying root causes of system or workflow issues and collaborate with Epic analysts to resolve them
• Stakeholder Communication - Serve as a liaison between end users, Epic analysts, project managers, and leadership to ensure alignment and transparency
• Change Management Support - Contribute to training materials, communication plans, and go‑live readiness activities
• Data & Reporting Support - Work with reporting teams to define data needs and validate report outputs
• Continuous Improvement - Recommend enhancements to workflows, processes, and system usage to improve efficiency and user satisfaction

Requirements:

• Bachelor's degree or equivalent experience
• 3+ years of experience in healthcare operations, clinical workflows, or health IT
• 2+ years of familiarity with Epic modules or healthcare EHR systems (Epic build experience is a plus but not required)
• 2+ years of experience with process mapping tools (e.g., Visio, etc.)
• Strong analytical and problem‑solving skills
• Excellent communication and facilitation abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Comfort working with both technical and non‑technical stakeholders
• Business analysis: requirements gathering, documentation, process improvement
• Collaboration: ability to work effectively with cross‑functional teams
• Adaptability: comfortable learning new systems and workflows
• Critical thinking: ability to break down complex problems and propose practical solutions
• User‑centric mindset: focus on improving end‑user experience and operational outcomes
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy