Customer Support Assistant

Company Description

At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building meaningful relationships, delivering exceptional service, and representing our brand with professionalism and enthusiasm. We are seeking a motivated Public Relations Assistant who is ready to contribute to our growing organization while developing valuable communication and relationship-building skills.

Job Description

Entertainment Travel Associates is seeking a motivated and detail-oriented Customer Support Assistant to join our growing team in Houston, TX. In this role, you will provide exceptional customer assistance, help resolve inquiries, maintain accurate records, and contribute to a positive customer experience. This is an excellent opportunity for individuals who enjoy working with people, solving problems, and developing valuable professional skills in a supportive environment.

Responsibilities

• Assist customers by responding to inquiries in a professional and timely manner.
• Provide accurate information regarding company services and processes.
• Resolve customer concerns while maintaining a positive and solution-focused approach.
• Maintain organized customer records and documentation.
• Coordinate with internal departments to ensure efficient service delivery.
• Support daily administrative and customer service operations.
• Contribute to maintaining high customer satisfaction standards.
• Perform additional support duties as assigned.

Qualifications

• Strong communication and interpersonal skills.
• Professional attitude with excellent customer service abilities.
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving mindset.
• Ability to work effectively both independently and within a team.
• Basic computer proficiency and willingness to learn new systems.
• Positive, dependable, and adaptable work ethic.

Additional Information

• Competitive salary: $34,000 – $38,000 annually.
• Career growth and advancement opportunities.
• Professional training and ongoing development.
• Supportive and collaborative work environment.
• Opportunity to build valuable customer service and communication skills.
• Stable full-time position with long-term career potential.