Caseworker - Multicultural Family Support

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About the role:
• Full-time fixed term position to August 2027, located in Coffs Harbour
• Base annual rate $85,308 to $93,159 negotiable based on experience and qualifications
• 12% super plus access to generous NFP salary packaging options
About the opportunity:
Every family deserves the opportunity to thrive.
As a Caseworker, you'll walk alongside refugee and multicultural families as they navigate life in Australia, providing intensive early intervention, preventative support and practical guidance that empowers parents and strengthens family relationships.
Through home visits and family-centred support, you'll help parents build confidence in their parenting, strengthen connections with their children, and encourage positive engagement in their children's development and education.
Your work will have a lasting impact by helping families understand the services, systems and supports available to them in Australia. You'll provide education and advocacy around essential services including education, healthcare, Centrelink and the NDIS, while increasing awareness of Australian laws, parenting expectations, domestic and family violence, and the rights and responsibilities of Australian residents.
This is an opportunity to create meaningful change at a time when families need it most, helping them build independence, resilience and a strong sense of belonging within their communities.
What you’ll be doing:
• Provide intensive early intervention and preventative support to refugee and multicultural families through home visits and community outreach.
• Build positive, strengths-based relationships with parents to enhance parenting skills and family wellbeing.
• Support families to engage in their children's development, education and school participation.
• Educate and empower families to navigate Australian systems, including education, healthcare, Centrelink and the NDIS.
• Increase awareness of Australian laws, parenting expectations, domestic and family violence, and the rights and responsibilities of Australian residents.
• Conduct assessments, develop family support plans and monitor progress towards agreed goals.
• Advocate for families and connect them with appropriate community services and supports.
• Work collaboratively with schools, government agencies and community organisations to achieve positive outcomes for families.
• Maintain accurate case notes, records and reports in line with organisational and legislative requirements.
• Promote culturally safe, trauma-informed and family-centred practice in all aspects of service delivery.
Your Qualifications & Experience
• A Diploma in Community Services or a related qualification.
• Experience working with refugee and/or multicultural communities.
• Strong relationship-building, communication and advocacy skills.
• An understanding of trauma-informed and strengths-based practice.
• The ability to engage respectfully with people from diverse cultural backgrounds.
• A current driver's licence and willingness to travel to conduct home visits.
• A current NSW Working with Children Check
Benefits and culture
Working to inspire people, enliven communities and confront injustice brings its own rewards, but there’s more.
• Welcoming you exactly as you are
• Access to generous NFP salary packaging options
• Wellbeing programs as well as access to Uniting’s URewards retail partner program.
• Career development opportunities such as training, education.
• Amazing workplace culture
Please contact Belinda Condon from Uniting’s Talent Acquisition team if you have any questions or enquiries – bcondon@uniting.org
To apply: Please complete the online application form and include a current resume and cover letter addressing the qualifications and experience for this position.
Applications close: 11:55pm Sunday 16th August 2026
Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

Empowered by diversity:
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
About Uniting:
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.


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