Customer Service Officer

Company Description

At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building meaningful relationships, delivering exceptional service, and representing our brand with professionalism and enthusiasm. We are seeking a motivated Public Relations Assistant who is ready to contribute to our growing organization while developing valuable communication and relationship-building skills.

Job Description

We are seeking a professional and customer-focused Customer Service Officer to join our Tampa team. In this role, you will serve as the primary point of contact for clients, providing accurate information, resolving inquiries, and ensuring every customer receives a positive and seamless experience.

Responsibilities

• Provide outstanding customer support through professional and courteous communication.
• Respond to customer inquiries regarding services, bookings, and general information.
• Assist clients in resolving concerns promptly and effectively.
• Maintain accurate customer records and documentation.
• Coordinate with internal departments to ensure timely service delivery.
• Process customer requests while maintaining attention to detail.
• Build positive relationships that promote customer satisfaction and loyalty.
• Ensure all interactions meet company quality and service standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional attitude with a customer-first mindset.
• Ability to multitask and stay organized in a dynamic environment.
• Basic computer proficiency and ability to learn new systems quickly.
• Strong attention to detail and accuracy.
• Ability to work both independently and collaboratively.
• Positive attitude with a willingness to grow and learn.

Additional Information

• Competitive Salary: $38,000 – $42,000 annually.
• Comprehensive training and ongoing professional development.
• Career advancement and growth opportunities.
• Supportive, collaborative, and inclusive work environment.
• Opportunity to develop valuable customer service and communication skills.
• Stable full-time position with long-term career potential.
• Recognition for performance and contributions.
• Work with a respected company dedicated to delivering exceptional travel experiences.