FGPP SME – Production Support

Job Title: FGPP SME – Production Support

Location: Remote

Job Type: Contract

 

Job Overview

 

Key Responsibilities

 

• Manage escalations from L2 for complex and advanced FGPP issues
• Identify root causes, recreate issues, analyse traces, and provide immediate workarounds
• Perform complex configurations (Pre/Post rules) and check-in to BA master for project branches
• Review payment processing flows and compare with errors to pinpoint issues
• Analyse traces to determine whether failures require code fixes or configuration resolution
• Escalate to L3 when a code fix is necessary; support QA/L2 in testing fixes
• Collaborate closely with L1, L2, Advisors, PAS Leads, L3 Development, and Product Management

Required Skills

 

• Strong FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage
• Deep FGPP business and functional knowledge
• Proven hands-on FGPP configuration experience: profiles and rules setup
• Understanding of FGPP core tables and fields (logical fields, xpath, object rules, profile_udfs, cache_refresh)
• Minimum X years of hands-on FGPP (not Classic GPP) experience
• Customer-facing experience: leading technical calls

Preferred Skills

 

• Experience supporting production payment platforms at enterprise scale
• Familiarity with QA testing processes for payment fix validation

Location & Work Model

 

Fully Remote

Engagement Details

 

Contract engagement. Start date and duration to be confirmed.