Vice President & GM, Product Management - Commerce AI

Bloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers through AI. The Vice President & GM, Product Management – Commerce AI will lead product strategy and execution for Bloomreach's Search and Recommendations apps, focusing on AI-powered search, merchandising, and conversational product discovery.

Responsibilities:

• Owning the product vision and strategy for Search, Merchandising, Recommendations, SEO and Conversational Agent, ensuring a cohesive roadmap that maximizes RPV and competitive differentiation
• Driving the convergence of Search into a unified, agentic product discovery experience — from core search ranking to full-page conversational shopping
• Leading and scaling a high-performing product organization spanning Product Directors, Staff/Principal PMs, and a Product Researcher across multiple geographies (US, EU, India)
• Owning business KPIs for the Search & Recommendations product line, including ARR growth, customer retention, RPV lift, and competitive win rates
• Driving the product roadmap for AI-powered search and ranking, including semantic search, LLM-powered query understanding, 1:1 personalization, and advanced base ranking models
• Shaping the agentic commerce strategy, including onsite conversational search (Agentic AI Mode), off-site discovery via Loomi Connect / ChatGPT integration, and MCP-based agent extensibility
• Overseeing the Conversational Agent roadmap, including conversational engine architecture, consultative selling experiences, customer review ingestion, multi-channel expansion (WhatsApp, SMS, mobile app), and customer service integrations
• Partnering with Engineering and Data Science to push the boundaries of AI/ML in commerce — from ranking models and vector search to LLM orchestration and real-time personalization
• Representing Bloomreach externally as a product thought leader in commerce search and discovery — with analysts (Gartner, Forrester), at industry events, and in strategic customer engagements
• Collaborating cross-functionally with the Marketing product pillar, CDE/Data Hub team, GTM, and Customer Success to drive compound value across the Bloomreach platform
• Transforming the product organization with modern, agentic ways of working — leveraging AI-powered tools for product planning, research, prototyping, and requirements generation to dramatically accelerate the team's velocity and decision quality
• Acting as a true General Manager for the Discovery and Clarity business — owning not just the product but the commercial outcomes, partnering deeply with Sales, Solution Consulting, Customer Success, and Professional Services to drive pipeline, win rates, retention, and expansion
• Serving as a strategic partner to Field teams — engaging directly in strategic customer conversations, supporting complex deal cycles, informing competitive positioning, and ensuring the product roadmap reflects market reality and customer needs
• Recruiting, developing, and retaining best-in-class product talent, fostering a culture of ownership, velocity, and customer obsession

Requirements:

• 10+ years of product management experience, with at least 5 years in a senior leadership role (VP, GM, or equivalent) owning a product P&L or significant revenue line
• Deep domain expertise in Commerce AI, particularly in e-commerce search, recommendations, personalization, and/or merchandising — ideally at a SaaS platform serving enterprise retailers
• Strong technical acumen — comfortable going deep on AI/ML concepts (ranking models, NLP/NLU, LLMs, vector search, real-time personalization) and partnering effectively with engineering and data science teams
• Proven ability to drive business outcomes — you think in terms of RPV, conversion rates, ARR, and customer impact, not just features shipped
• Track record of building and scaling high-performing product teams across multiple geographies and time zones
• Demonstrated experience transforming product organizations with modern, agentic workflows — using AI-powered tools (e.g., Claude, Cursor, Copilot) for product planning, rapid prototyping, competitive research, and requirements generation to dramatically compress cycle times
• GM mindset with strong commercial instincts — you have partnered directly with Sales, Solution Consulting, and Customer Success teams to close strategic deals, drive NRR/GRR and ensure product-market fit in the field
• Conviction-driven leadership style — you form strong points of view, back them with data, and can hold your ground in debates with strong-minded peers and executives while remaining collaborative and respectful
• Excellent cross-disciplinary collaboration skills and strong organizational agility — you thrive in a matrixed environment and can influence without authority
• Experience representing products externally to analysts, at industry events, and in strategic customer engagements
• Comfort with ambiguity and fast-paced environments — you can move quickly, make hard decisions, and adapt as the market and organization evolve
• Very strong presentation and storytelling skills — you can articulate a compelling product vision to audiences ranging from engineers to the C-suite to enterprise customers
• Experience with marketing technology (CDPs, marketing automation, campaign management) is a strong plus, providing future flexibility to expand product footprint across the Bloomreach portfolio