Principal Product Manager, Enterprise Commerce Platform

Twilio is a company shaping the future of communications with a focus on innovative solutions. They are seeking a Principal Product Manager to bridge complex enterprise deal structures and enhance product usage experiences for large corporate clients.

Responsibilities:

• Define and drive the multi-year product roadmap for the consumption based billing ecosystem, aligning with corporate treasury, finance and GTM teams. Own the long-term vision for building extensible capabilities that support complex, multi-year, sales-led agreements
• Design robust, multi-user approval workflows, role-based privileges, and integrate institutional-grade security models
• Champion the developer journey and experiences
• Collaborate with legal, compliance, and engineering teams to ensure the platform meets global regulatory payment and consumption billing standards

Requirements:

• 10+ Years of Product Leadership: A proven track record of managing high-impact products within SaaS, PaaS, FinTech, or developer platform ecosystems
• Entrepreneurial Mindset & Strategic Acumen: A self-starter attitude with a deep understanding of how large B2B organizations, GTM teams, and complex, multi-year enterprise sales cycles operate
• Consumption Billing: Familiarity with modern large scale consumption billing infrastructure, enterprise payment and billing management
• Strong Technical Chops: The ability to go deep with engineering teams. You are comfortable discussing architectural trade-offs regarding APIs, scalability, and highly distributed ledger systems
• Mastery of Cross-Functional Communication: Exceptional storytelling skills, with a knack for aligning internal executives, legal/compliance teams, sales orgs, and external enterprise stakeholders
• Education: Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience
• Domain Experience: Prior experience building monetization, billing, pricing engines for top-tier platforms (e.g., AWS, Stripe, Snowflake)
• Technical Skills: Proficiency with SQL/analytics tools (Amplitude, Mixpanel, Tableau), agile delivery frameworks, and a track record of driving cross-functional alignment in remote-first cultures