Senior Manager, Software Engineering (Compliance & Risk)

NBCUniversal is one of the world's leading media and entertainment companies. The Senior Manager, Software Engineering leads a high impact pillar within the Legal & Privacy engineering organization, responsible for engineering the systems, platforms, and controls that enable the company to operate in compliance with global regulatory requirements and pro-actively managing enterprise risk.

Responsibilities:

• Leads a team of software and quality engineers delivering compliance automation, AI solutions, risk controls, and regulatory technology platforms
• Owns the engineering roadmap for the compliance and risk pillar while balancing regulatory urgency, technical sustainability, and product prioritization
• Establish and uphold software quality, legal & privacy architecture and engineering standards, and NBCU cyber guidelines
• Drive delivery across multiple complex concurrent programs/projects
• Partner with Principal architect, scrum lead, product owner, and technical project manager to ensure standards and stakeholder visibility
• Translate regulatory requirements (eg. GDPR and CCPA) into technical a deliverable plan
• Oversee platforms, automation, and AI solutions enabling the following business capabilities: Ethics & Compliance Enablement, Controls Engineering & Validation, Compliance Driven Vulnerability Discovery, Regulatory Compliance Automation, Risk Management Tooling, GRC Platform Operations, AI / ML Governance and Controls
• Serve as the senior technical voice for compliance and risk engineering
• Communicate program status, risk exposure, and engineering trade-offs to SVPs, VPs and Directors in a clear and business relevant terms
• Represent the organization in regulatory discussions, 3rd party audits, and external partner engagements as needed
• Proactively manage reliability and performance of all Compliance and Risks systems to ensure they meet global business needs
• Partner closely with SaaS providers and internal teams to maintain system health and performance
• Manage the defect management process from identification to resolution
• Manage the delivery of enhancements that improve user experience and system efficiency
• Own the problem management process, conducting root cause analysis to reduce the number of recurring incidents
• Focus on implementing minor enhancements or process changes to prevent future issues
• Manage the end-to-end response to major incidents impacting Compliance and Risk business processes
• Manage RCA sessions and ensure timely executive – level communications
• Reduce “noise” in the system by analyzing ticket trends and automating routine fixes
• Enforce global support standards and best practices including adherence to SLAs for all support activities
• Monitor and report on performance metrics (e.g. MTTR, backlog aging) and use data to drive continuous improvements
• Manage the support and maintenance of data integrations between Compliance & Risk applications and other enterprise systems, leveraging middleware technologies

Requirements:

• Bachelor's degree in computer science or related field or equivalent experience
• 8+ years of experience in software engineering with 4+ years in engineering management or senior technical leadership
• 5+ years of experience leading ML and automation solutions
• 3+ years of experience in deploying AI solutions
• Demonstrated experience delivering compliance, regulatory, risk, or governance technology in a large enterprise environment
• Working knowledge of major privacy and compliance frameworks (GDPR, CCPA)
• Strong track record of leading cross-functional programs with legal, privacy, and compliance stakeholders
• Proven ability to influence and communicate at S/VP levels
• Experience managing and growing engineering teams (software and quality engineers + managers) in a matrixed Fortune 100 or equivalent environment
• Experience with data governance platforms or GRC
• Familiarity with AI/ML, emerging regulatory frameworks (EU AI Act, NIST AI RMF)
• Experience supporting regulatory privacy or security certification
• Experience with ITSM tools (e.g. ServiceNow and Jira)