Principal Product Manager, Guest Retention

Owner is an AI-native system for local business owners, starting with restaurants. They are seeking a results-oriented Principal Product Manager to lead work on AI-powered lifecycle and loyalty systems to drive growth for restaurant customers.

Responsibilities:

• Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets
• Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars
• Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale
• Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants
• Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers
• Deliver results for customers that help Owner.com become the most loved brand in restaurant software
• You'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notifications
• You'll collaborate with Design and Engineering to craft loyalty experiences that feel rewarding, visible, and habit-forming for guests
• You'll work with Data/BizOps to identify and size opportunities, define KPIs, measure and understand impact
• You'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner's guest lifecycle and loyalty engine

Requirements:

• 8+ years of product management experience
• Ability to get things done: you have a track record of shipping software that made a difference for your customers
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
• Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
• Clear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same page
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs