IT Support

Description

We are looking for a detail-oriented IT Support specialist to provide hands-on desktop and end-user support for a Financial Services environment in San Francisco, California. This contract position is ideal for someone with experience with Intune, Okta and Microsoft 365 administration who can independently manage device rollouts, user support, and core endpoint services. The role supports approximately 300 end users and requires on-site in office support.

Responsibilities:

Administer and optimize Microsoft Intune and Jamf to support endpoint configuration, policy management, and device lifecycle activities.

Lead workstation and mobile device deployments, including large-scale rollouts and ongoing provisioning efforts.

Manage Microsoft 365 and Okta administration tasks across services such as Office 365, Azure-based tools, and AD and Mac environments.

Deliver desktop support for end users by resolving hardware, software, access, and configuration issues in a timely manner.

Maintain secure and reliable Windows-based and Mac user environments, including updates, troubleshooting, and performance support.

Provide technical assistance in a primarily remote support model while participating in onsite coverage one day each week.

Support an employee base of roughly 300 users with responsive service and clear communication.

Contribute to general connectivity and infrastructure troubleshooting when networking issues impact end-user productivity.

Requirements

Hands-on experience administering Microsoft Intune, including enterprise deployments, configuration, and rollout execution.

Strong background with Mac and Microsoft 365 technologies, including Office 365, Active Directory, Azure, and endpoint administration.

Proven ability to support Windows and Mac environments with a solid understanding of desktop systems and user support processes.

Experience in desktop or technical support roles serving a mid-sized end-user population.

Ability to work independently and manage support priorities in a remote-first environment with periodic onsite presence.

Strong troubleshooting and problem-solving skills across hardware, software, and access-related issues.

Exposure to networking concepts is helpful, though not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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