Senior Developer Relations Engineer

Plaid is a fintech company that builds tools enabling developers and companies to connect financial accounts to apps and services through its network of financial institutions. The Senior Developer Relations Engineer will help fintech companies integrate with Plaid’s APIs by creating technical documentation, sample applications, demos, and developer resources while advocating for developer needs. The role collaborates with Product, Engineering, Design, and Marketing to improve Plaid’s developer experience and support developer adoption.

Responsibilities:

• Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience
• Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations
• Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets
• Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams
• Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale

Requirements:

• 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering
• Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language
• Experience building sample applications and technical demos
• Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation
• Ability to quickly learn and clearly explain new technologies and concepts
• Strong developer empathy, with the ability to understand and communicate what matters most to developers
• Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content
• Familiarity with OpenAPI
• Experience with web or mobile development
• Experience working on B2B APIs
• Experience building or growing developer communities around B2B APIs
• Strong presentation skills
• Experience creating technical content across formats such as slide decks, diagrams, web apps, or video