Hardware Support Technician (Desktop Support)

Job Title: Desktop Support Technician 

Location: Bethesda, MD (5 days Oniste)

Duration: Long Term

Job Description:

Looking for a stable candidate with up to 4 years of total IT support experience.

Position Overview

Our client is seeking a motivated and detail-oriented Hardware Support Technician to provide desktop and hardware support for a large biomedical research environment consisting of over 4,000 users in Windows, Macintosh, and Linux environments.

This is an excellent opportunity to work with state-of-the-art technology in a fast-paced, customer-focused environment. The ideal candidate should possess strong communication skills, excellent troubleshooting abilities, and a passion for delivering exceptional technical support.

General Duties and Responsibilities

The Hardware Support Technician will provide technical support for an extremely diverse biomedical research institute consisting of over 4,000 users in a Windows/Macintosh/Linux environment. This is a challenging role with state-of-the-art equipment. We are looking for candidates who are eager to work in a diverse, fast-paced environment and have the ability to support demanding users while maintaining excellent customer service.

Essential Duties

• Device imaging of Windows and Macintosh baseline workstation environments.
• Hardware and software installations both local and remote.
• Mobile device setup and configuration.
• Various computer peripheral delivery and setup.
• Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
• Escalates tickets appropriately.

Required Skills

• 6 months to 2 years of experience with Windows operating systems.
• 6 months to 2 years of experience with Macintosh operating systems.
• 6 months to 2 years of experience with network support and re-imaging workstations.
• 6 months to 2 years of experience supporting a small to medium-sized fast-paced environment.
• CompTIA A+ certification is a plus.
• CompTIA Network+ certification is a plus.

Preferred Qualifications

• Total IT experience should not exceed 4 years.
• Stable work history with demonstrated commitment to previous employers.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software issues efficiently.
• Experience supporting desktop, laptop, and mobile devices.
• Ability to work independently as well as in a collaborative team environment.

Physical Requirements and Work Environment

• Must be able to lift and carry at least 50 lbs.
• Must be able to walk for long distances.
• Must be able to sit at a computer for long periods of time.

Ideal Candidate

• Stable employment history.
• Up to 4 years of overall IT/Desktop Support experience.
• Strong Windows and Mac troubleshooting skills.
• Experience with workstation imaging, hardware deployments, software installations, and ticket management.
• Excellent communication and customer service skills.
• Able to work effectively in a fast-paced enterprise support environment