About this role

Position – Voice Manager (Current Position)

Location – Frisco, TX or Morrisville, NC – HCL Office (Hybrid, ONSITE)

Primary - Cisco CUBE SBC, Design, Documentation, Cisco CUBE SBC

SME Expreince–

Technical Certification: CCVP with at least 10 to 15 years of experience.
Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
Good understanding of Unity Connection Voice mail services.
Good understanding of VoIP, MGCP, H.323 and SIP services.
Good communication skills.
Open for 24x7 availability
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Expert level experience in handling Cisco IP telephony Network Infrastructure.
independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Update the knowledge base
Technically upgrade across versions of environment when required
Ticket Monitoring
On - call support
Opening Bridge Call

KEY TECHNOLOGIES:

Thanks

Sumit

Noblesoft Technologies

(Only W2)_Network Voice (Engineer /Manager) Location: Frisco, TX or Morrisville, NC (Day-1-Onsite)

Key skills