Customer support / customer service experience, ideally in a software company
Strong written communication for handling email-based support
Comfort managing customer calls via phone or Zoom
Ability to work in a tiered software support model
Familiarity with tools like Front, Calendly, and Zoom
Strong empathy and positive customer-facing energy
Ability to manage a steady support queue, including ~30 45 email tickets per day and ~5 10 calls per day
Availability during core support hours, 9am 6pm CA time

Customer Service Representative

Key skills