Senior Manager, Product Design – Core Experience

Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As the Senior Manager, Product Design, you'll lead a team of Product Designers to define product strategy and deliver exceptional customer experiences while fostering an inclusive and high-performing team culture.

Responsibilities:

• Lead and develop a team of Product Designers by providing coaching, mentorship, performance feedback, and clear direction while fostering an inclusive, high-performing team culture
• Partner with Product, Engineering, Research, Data Science, and business stakeholders to shape product strategy, influence roadmap priorities, and align teams around customer and business outcomes
• Guide the design and delivery of intuitive, cohesive customer experiences by helping teams navigate ambiguity, frame complex problems, and translate strategy into high-quality product solutions
• Champion design excellence by elevating product thinking, interaction design, systems thinking, and customer-centered decision-making while continuously improving design processes, planning, critiques, and collaboration
• Drive operational excellence by using data, customer insights, AI-powered capabilities, and emerging technologies to improve decision-making, increase team efficiency, and strengthen the overall product development process
• Use AI-powered tools such as ChatGPT, GitHub Copilot, and other emerging technologies to improve team productivity, accelerate ideation, streamline documentation, and support high-quality product development
• Partner with cross-functional teams using modern product design, collaboration, research, and product development tools to guide work from strategy through execution
• Foster a culture of experimentation by encouraging the team to evaluate, adopt, and responsibly apply new technologies and AI capabilities that improve design quality and delivery

Requirements:

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience
• 8+ years of experience in Product Design, UX, or a related discipline, including 3+ years of experience leading and developing Product Design teams
• Demonstrated experience partnering closely with Product Management, Engineering, Research, and cross-functional stakeholders to define strategy and deliver customer-centric digital products
• Experience leading teams through ambiguity, balancing long-term strategic thinking with day-to-day execution, and delivering measurable business and customer outcomes
• Strong understanding of product design principles, interaction design, systems thinking, user-centered design, and modern product development practices
• Experience using customer insights, qualitative and quantitative data, and AI-powered tools such as ChatGPT, GitHub Copilot, or similar technologies to improve team effectiveness and product outcomes
• Excellent communication, stakeholder management, coaching, and organizational leadership skills, with the ability to influence across functions and levels
• Experience leading design teams in e-commerce, retail technology, marketplace, or other customer-facing digital product organizations
• Experience scaling design systems, design operations, or cross-functional product development processes
• Familiarity with experimentation, personalization, or data-informed product development
• Experience leading organizational change, building high-performing teams, and mentoring emerging design leaders
• Curiosity about emerging AI capabilities and experience helping teams adopt new technologies to improve design workflows and customer experiences