Staff Software Engineer, Subscription and Membership Platform

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are looking for a Staff Software Engineer to join our Subscriptions and Membership Platform team, where you will build cutting-edge web experiences that drive patient retention, engagement, and satisfaction.

Responsibilities:

• Lead the design and architecture of scalable and performant backend solutions that meet product requirements and enhance the experience of our platform powers
• Own the architecture of core subscription and membership systems, including billing correctness, lifecycle state management, plan changes, cancellations, and workflow orchestration across commerce, pharmacy, and fulfillment
• Partner closely with engineering teams across commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives and ensure platform decisions scale across the organization
• Provide mentorship on best practices, design patterns, and coding standards
• Advocate for team technical needs within the broader engineering organization
• Participate in product discovery and validation through prototypes and experiments
• Partner with product and design to ensure platform capabilities support an intuitive end-to-end customer experience
• Drive strategic technical decisions to improve security, scalability, and performance
• Break down complex projects into actionable tasks
• Establish and enforce consistent coding and testing standards
• Initiate efforts to reduce technical debt and enhance workflow efficiency
• Implement tools and processes for monitoring, incident response, and performance optimization
• Implement analytics and monitoring to demonstrate how engineering solutions directly impact key customer activation and reactivation KPIs
• Analyze metrics and user feedback to continuously improve the platform
• Maintain thorough technical documentation
• Conduct code reviews and facilitate knowledge-sharing initiatives

Requirements:

• 8+ years of software engineering experience, with at least 2 years in a Staff Engineer or equivalent senior technical leadership role
• Proven experience in building the platform infrastructure that drives patient retention, engagement, and satisfaction, preferably in a cloud environment (AWS)
• Proficiency in back-end technologies (Spring, Java, Kotlin, PostgreSQL)
• Demonstrated ability to optimize web service metrics (speed, reliability, etc.)
• Experience with building workflows (Temporal), monitoring (Datadog), experimentation frameworks (Growthbook, Optimizely, etc.), CI/CD (CircleCI, GitHub actions), etc
• Excellent problem-solving skills and the ability to think critically and strategically
• Strong communication and collaboration skills, with the ability to work effectively across teams
• Capable of prioritizing multiple projects in order to meet goals without management oversight
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript)