Senior Customer Implementation Consultant (SaaS Automation - Financial Services)

Continuous is a company that specializes in intelligent automation for financial institutions. They are seeking a Senior Customer Implementation Consultant to implement, configure, and optimize their OpCon platform, ensuring that customer engagements deliver measurable value.

Responsibilities:

• Implement, configure, and optimize OpCon and the suite of Continuous products and modules in ways that create immediate, measurable value for our clients
• Own the full arc of customer engagements: from initial scoping and environment setup through upgrade delivery, automation buildout, and knowledge transfer
• Serve as a subject matter expert who not only delivers projects but shapes how we deliver them — contributing to documentation, internal tooling, and the development of your fellow Automation Consultants
• Support Sales with effort estimates, inform the Product team with field insights, and help Customer Support distinguish services engagements from support needs
• Shadow another Automation Consultant through a full customer environment upgrade
• Be mentored through your first customer upgrade — and then lead your first solo upgrade project
• Begin taking on assigned professional services requests independently
• Perform AppWorx to OpCon conversion projects for Fiserv DNA customers
• Independently upgrade customer environments to unlock new platform capabilities
• Install, configure, and stand up OpCon for new customers across Cloud and on-premises environments
• Deliver automation consulting services for assigned opportunities, identifying and building new automation workflows
• Begin mentoring and supporting other Automation Consultants in their work
• Deliver I&S documentation — implementation guides, configuration templates, project prerequisites, and work plan templates

Requirements:

• Experience in software implementation, business consulting, and technical training
• Broad technical knowledge across Windows, Unix, and IBMi administration
• Comfortable in various database environments
• Familiarity with Azure Cloud
• Ability to write clean scripts in Bash, PowerShell, and SQL
• Experience in network and security management
• Strong problem-solving skills
• Excellent customer service skills
• Ability to manage competing priorities across concurrent projects
• Strong organizational skills
• Accountability and ownership of tasks
• Ability to work collaboratively across different teams